Refunds, returns and cancellations

Our commitment

Jakes Breaks Ltd handles customer returns and refunds in accordance with applicable UK consumer law. Nothing in this policy removes or limits statutory rights.

Online orders: the 14-day right to cancel

For eligible goods bought online by a UK consumer, you can normally cancel without giving a reason, from when you place your order until 14 days after you (or someone you nominate) receive the goods. If products from a single order arrive in separate deliveries, the period normally runs from receipt of the last delivery.

To cancel, send a clear statement to sales@jakesbreaks.co.uk, including your order number if available, or use the optional cancellation form below. You do not need our prior approval to exercise a statutory cancellation right.

After notifying us, return goods within 14 days to the address below. For a change-of-mind cancellation, the customer pays the direct cost of returning the goods unless we agree otherwise. Please package items carefully and use tracked postage where possible.

You may handle the goods as you could reasonably do in a shop. We may make a lawful deduction where handling beyond what is necessary to check the goods has reduced their value. For sealed trading card packs and boxes, opening packs and using the contents may substantially reduce value, but opening packaging does not automatically remove legal cancellation rights.

Faulty, incorrect, damaged or misdescribed goods

Contact us if a product is faulty, damaged in transit, incorrect or not as described. Please provide your order number and details; photos can help us resolve the problem. We will offer the remedy required under the Consumer Rights Act 2015 and cover return costs where legally required.

Trading card packs contain random assortments. We do not guarantee any particular cards, players, rarity, pull rate or resale value unless stated in the product description. This does not limit statutory rights if the supplied goods are faulty or misdescribed.

Refund amount and timing

For a valid cancellation of eligible goods, we refund the price paid plus the original standard delivery charge where applicable; an optional premium delivery upgrade need not be refunded beyond the basic standard delivery rate. Refunds will normally be paid by the same means as the original payment.

Where goods must be returned, we will refund without undue delay and within 14 days of receiving the goods back or receiving proof they have been sent back, whichever is sooner. Where there are no goods to return, a refund is issued within the applicable statutory period after we are told of the cancellation. Your payment provider may take extra time to show the credit.

Pre-orders

Consumer rights applicable to ordinary online purchases also apply to eligible pre-orders. A pre-order is not automatically non-refundable because the product has not been released. Manufacturer release dates may change, but delays do not extinguish any statutory rights regarding cancellation or agreed delivery dates. If we cannot supply a pre-ordered item, we will refund the unfulfilled item. See the Pre-order Policy for more information.

Sale items and specific exceptions

Sale items have the same statutory rights as full-price items. A product's being a collectible, a single card, a sealed pack or a gift card does not itself create a general no-refunds exemption. Statutory exceptions can apply to certain genuinely personalised or perishable goods and some other specified goods and services where their legal conditions are met.

Live card-break services, digitally supplied material and services already performed may be subject to different cancellation rules depending on what was purchased and any express consent to early supply. Applicable exceptions will be clearly disclosed and will not be used to exclude mandatory consumer rights.

Contact and returns address

Jakes Breaks Ltd
56 High Road, Beeston, Nottingham, NG9 2JP, United Kingdom
Telephone: 01158 700 053
Email: sales@jakesbreaks.co.uk

Please include your order number or other proof of purchase with any returned goods. Contacting us before return helps us recognise the parcel but is not a condition of exercising statutory rights. Mandatory consumer protection rules applicable outside the UK also continue to apply.

Optional cancellation form

To: Jakes Breaks Ltd, 56 High Road, Beeston, Nottingham NG9 2JP, sales@jakesbreaks.co.uk

I hereby give notice that I cancel my contract of sale of the following goods: __________
Ordered on: __________
Received on: __________
Customer name: __________
Customer address: __________
Order number (if known): __________
Date: __________
Signature (only if submitted on paper): __________