Pre-order Policy
Jake's Breaks pre-order policy
Pre-ordering lets you reserve trading cards and collectibles that are due to be released or restocked. Please read these details before placing an order. Your statutory consumer rights are not affected.
How payment works
Payment is normally taken in full at checkout when you place a pre-order. The product page should identify the item as a pre-order and provide the expected release or dispatch timing where known. Contact us before ordering if the expected timing is not clear.
Release dates, allocations and delays
Release dates and expected availability are based on information supplied by manufacturers or distributors and may change. We will dispatch pre-ordered products as soon as they are received and ready, subject to the delivery timeframe agreed with you and your legal rights.
Some products may be allocated in smaller quantities than ordered by retailers. If we cannot fulfil all or part of your pre-order, we will let you know and refund any goods that cannot be supplied. We will not substitute a different product without your agreement.
Can I cancel a pre-order?
Yes, where you have a statutory right to cancel. A normal online consumer pre-order for eligible physical goods is not automatically exempt from cancellation simply because it is a pre-order. You can usually notify us of cancellation before dispatch and up to 14 days after receipt, subject to applicable legal exceptions. Please email sales@jakesbreaks.co.uk with your order number.
When a pre-order has already been dispatched, any return follows our Refund and Returns Policy. Where a product or service falls within a specific statutory exception, we will explain the relevant conditions before purchase.
What if my order is delayed?
We will update you when we become aware of a material delay. Where a delivery date was agreed, your rights if we miss it are governed by the Consumer Rights Act 2015. In appropriate circumstances you may cancel and obtain a refund, including if an essential agreed delivery date is missed or we fail to deliver within a reasonable further deadline. A manufacturer's change of release date does not remove those rights.
Pre-order and in-stock items in one order
If you order pre-order items and in-stock items together, they may be dispatched together once all items are available unless a different dispatch arrangement is agreed. If you need an in-stock item sooner, consider placing a separate order or contact us before checkout.
What if a product changes in price?
After checkout, we will not charge more than the agreed amount without your consent. A later change in market price alone does not change your statutory rights or entitle either party to ignore the agreed contract.
Need help?
Jakes Breaks Ltd
56 High Road, Beeston, Nottingham, NG9 2JP
Email: sales@jakesbreaks.co.uk
Phone: 01158 700 053
See also: Refunds and Returns · Shipping Policy · Contact Us.
